Symantec Antivirus virus removal service
Got a call today from a potential new client for computer repair in Shelton, Connecticut. Had used Symantec antivirus previously for several years but let it lapse. Over the weekend he purchased the latest version and when he went to install it, it informed him that he had 18 infected files, including a trojan which would need to be cleaned first. He contacted their support and they let him know that they would charge $70 to clean up the viruses and get their software up and running.
I am having a bit of difficulty understanding why the software is capable of detecting these viruses but will not clean them. After all he did pay for their product; charging the end user to clean off existing viruses in order to use the product he just purchased from them sounds weak.
Just one more reason not to recommend Symantec. I currently recommend AVG With Firewall by Grisoft. It sells for $48.50 for two years of protection. Twice the subscription length for the same price.
Anthony Jackson
President
Computer Paramedics of Connecticut
(866) 500-CPCT
A Division of IT Solutions of CT, Inc.
Posted by Anthony |
